Frequently Asked Questions
Do you still have a physical clinic in Burnaby? Our Hastings Street location closed when the building was sold, and we made the decision not to reopen a storefront. We now serve Burnaby entirely online — the same coaches, the same program, just without the commute.
Is virtual coaching really as effective as coming into a clinic? Yes. We’ve coached clients virtually since 2020, and the results are consistent with what we saw in person — because the coaching, not the address, is what drives results.
Can I meet my coach in person?
Some clients like to put a face to the name partway through their program — so once you’ve started, if you’re in the Burnaby area, we’re happy to arrange a one-time in-person meeting with your coach. Just ask your coach and they’ll set it up.
I used to be a client at your Hastings Street location. Can I come back? Absolutely. Many of our current virtual clients are Burnaby locals who first walked through our old front door. Life happens and support along the way is a gift to give yourself.
How do I get my products if there’s no clinic to pick them up from? Everything ships directly to your Burnaby address. We offer free shipping for coaching clients and free shipping on all orders over $200.
Do I need to be tech-savvy for virtual coaching? Not at all. Sessions happen over a simple phone or video call — if you can answer a phone, you can do this.